Terms And Conditions Of Use
Welcome to Ekartsy.com. Before using our website and services, please carefully read and understand the following Terms and Conditions of Use. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using Ekartsy.com.
1. Acceptance of Terms:
By accessing or using Ekartsy.com, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions of Use. These terms may be updated or modified periodically, and your continued use of the website constitutes acceptance of the updated terms.
2. Product Information:
Ekartsy.com strives to provide accurate and detailed information about our handmade goods, handicrafts, apparel, jewelry, accessories, home decor, wedding, and party decor products, and gifts. However, we do not warrant the accuracy, completeness, or reliability of product descriptions, images, and specifications. Product availability and prices are subject to change without notice.
3. Ordering and Purchases:
When making a purchase on Ekartsy.com, you agree to provide accurate and current information about yourself, including billing and shipping details. You are responsible for ensuring the security of your account credentials. Ekartsy.com reserves the right to cancel orders, refuse service, or terminate accounts at our discretion.
4. Payment:
Ekartsy.com accepts payments through secure payment gateways for transactions involving handmade goods, handicrafts, apparel, jewelry, accessories, home decor, wedding, party decor products, and gifts. By making a purchase, you agree to the terms and conditions of the selected payment method.
5. Privacy Policy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using Ekartsy.com, you consent to the terms outlined in our Privacy Policy.
6. Intellectual Property:
All content on Ekartsy.com, including but not limited to text, images, logos, and product designs, is the intellectual property of Ekartsy.com and protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
7. User Conduct:
When using Ekartsy.com, you agree not to engage in any activities that may:
- Violate applicable laws or regulations.
- Infringe on the rights of others.
- Disrupt or interfere with the website's functionality.
- Engage in fraudulent or misleading activities.
8. Termination of Access:
Ekartsy.com reserves the right to terminate or suspend your access to the website at any time, with or without cause. Upon termination, you must cease all use of Ekartsy.com.
9. Dispute Settlement:
At Ekartsy.com, our commitment to customer satisfaction extends to the fair resolution of any disputes that may arise. We believe in fostering positive relationships and ensuring that our customers have a platform to address concerns effectively. To this end, we have established a Dispute Settlement Policy that encourages mutual consultation as the preferred method for resolving issues.
Principles of Dispute Settlement:
Open Communication: We encourage open communication between Ekartsy.com and our customers. If you encounter any issues with our products or services, we urge you to reach out to our customer support team at support@ekartsy.com.
Mutual Consultation: Ekartsy.com is committed to resolving disputes amicably through mutual consultation. We believe that direct communication and collaboration can lead to satisfactory resolutions for all parties involved.
Initiating a Dispute:
Contact Customer Support: In the event of a dispute, the first step is to contact our customer support team. Provide detailed information about the issue, including relevant order details, and we will strive to address your concerns promptly.
Mutual Consultation: Our team will engage in mutual consultation with you to understand the nature of the dispute and work towards a fair resolution. We value your input and aim to find solutions that meet both parties' expectations.
Escalation Process:
Unresolved Issues: If, despite mutual consultation, the dispute remains unresolved, we may explore alternative solutions or involve additional stakeholders to find a fair resolution.
Mediation: In some cases, mediation may be considered as a step towards resolving the dispute. This involves the intervention of a neutral third party to facilitate communication and assist in reaching a mutually agreeable resolution.
Commitment to Fairness:
Ekartsy.com is committed to fair and transparent business practices. Our Dispute Settlement Policy is designed to prioritize mutual understanding and collaboration. We believe that by working together, we can find resolutions that benefit all parties involved.
Contact Information:
If you have any questions or concerns regarding these Terms and Conditions of Use, please contact us at support@ekartsy.com.
Thank you for choosing Ekartsy.com. We appreciate your support and hope you enjoy your experience on our platform.